These Terms & Conditions set out the rules that apply when you open and use a sina101 account — covering how you access the lobby, how transactions through Rocket and Bank Transfer are handled, and what both you and we are responsible for. Your use of this site means you have read and accepted these terms; if anything is unclear, reach our support team before proceeding.
Account access rules
Rocket & Bank Transfer terms
Your rights explained
Support contact included
POLICY POSTURE
How These Terms Apply to Your Use
These terms form a binding agreement between you and sina101 the moment you create an account or use any part of this platform. They apply to every section of the site — the game lobby, your account wallet, transaction history and any communication you have with our support team. Eligibility to hold an account depends entirely on your local law and the region from which you are accessing the site; it is your responsibility to confirm that online casino activity is permitted where you are located before registering. When you add funds via Rocket or Bank Transfer, the transaction is subject to the limits, verification steps and processing conditions shown at the point of deposit in your account. We do not override what is displayed there with separate promises in marketing copy. Your wallet balance, withdrawal requests and any pending transactions are all governed by the version of these terms active at the time the action was taken. We update these terms when our operating conditions change and will notify you through your registered account before material changes take effect. Continued use of the platform after a notified change constitutes acceptance of the revised terms.
Rocket deposit terms
Bank Transfer conditions
Account wallet rules
Eligibility by local law
Version and update notice
WHAT IS COVERED
What Falls Inside and Outside This Policy
Not everything on this platform is governed by the same set of rules. Understanding the scope of these Terms & Conditions helps you know where your agreement with us begins and ends, and where third-party conditions take over.
Account Access
Creating an account, logging in, verifying your identity and managing your profile are all covered by these terms. The rules around account suspension, reactivation and closure also sit within this policy and apply to every registered account on sina101.
Transactions
All deposits and withdrawals processed through Rocket or Bank Transfer fall within these terms. The specific limits and verification requirements displayed in your account at the time of the transaction form part of the agreement and cannot be altered retroactively.
Site Content
The game lobby, studio content from Pragmatic Play, PG Soft, Spadegaming, PlayStar and Microgaming, and any published support materials on this site are covered. We own or licence this content; you may use it only within the scope of your registered account.
Third-Party Services
Payment networks, mobile wallet providers and any external services you connect to during a transaction operate under their own terms. sina101 does not control those third-party conditions; any dispute with a third-party provider must be resolved directly with them.
YOUR ACCOUNT RIGHTS
Practical Actions Available Under These Terms
These Terms & Conditions are not just obligations — they also outline what you can ask of us and how to act on those requests. You have the right to review your full transaction history at any time by opening the wallet section of your signed-in account; every deposit and withdrawal record is stored there in date order. If any account detail — your registered mobile number, linked Rocket account or Bank Transfer reference — needs correcting, you can update it through the account settings page or ask our support team to make the change after verifying your identity. Where a term in this policy is unclear or appears to conflict with an action you have taken, you are entitled to raise a formal question through our published support channels. We aim to acknowledge every policy-related question and provide a written response. You also have the right to request a copy of the data we hold on your account — the process for doing so is set out in the support section below.
Review Transaction Records
Open the wallet section inside your signed-in account to see every deposit, withdrawal and pending transaction. Records are time-stamped and available for the full duration your account has been active.
Correct Account Details
Update your registered mobile number, Rocket wallet link or Bank Transfer reference in account settings. For changes that require identity verification, contact support with your account credentials ready.
Raise a Policy Question
If a term is unclear or you believe a decision was applied incorrectly to your account, submit a question through our live chat or email support route. We will respond in writing so you have a record of the answer.
Request Account Data
You may request a summary of the personal data held on your account. Submit the request through our support channel with your account ID; we will confirm receipt and provide the summary within the period stated in our data policy.
CONTACT OUR TEAM
How to Reach Us About These Terms
If these Terms & Conditions raise a question you cannot resolve by reading this page, use one of the contact routes below. All three routes are connected to the same support team, so you can choose whichever fits how you prefer to communicate. Include your registered account ID in any message so we can locate your record without delay.
Live Chat
Open the live chat widget from any page on the site while you are signed in. Type your question directly and a support agent will respond in the same session. This is the fastest route for account-specific terms questions.
Email Support
Send a written query to our support email address, which is listed on the Contact page of this site. Email is the appropriate route for formal policy requests, account data requests or written records of a dispute.
Help Centre
Browse the published help articles in our Help Centre for answers to common terms questions — covering account access, transaction rules and what happens when you request a withdrawal through Rocket or Bank Transfer.
HOW WE HANDLE THIS
Data, Security and Policy Commitments
We take the handling of your information seriously and apply consistent practices across data storage, cookies, account security and policy updates. The details below explain what we do and how you can act on each area.
Data Retention
We retain your account data — including transaction records and contact details — for the period required by our operating obligations and as described in our Privacy Policy. You can request a summary of held data at any time through our support email route.
Cookie Use
This site uses cookies to keep your session active, remember your language preference and maintain your signed-in state. You can manage cookie preferences through your browser settings; disabling session cookies may affect how the lobby and account pages load.
Account Security
Your account is protected by the password you set at registration. If you suspect unauthorised access, change your password immediately through the account settings page and notify our support team. We do not ask for your password through chat or email.
Policy Updates
When these Terms & Conditions change in a material way, we notify you through your registered account before the update takes effect. The current version is always the one published on this page; the effective date is shown at the bottom of the document.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how these Terms & Conditions work. If your question is not covered here, reach us through live chat or support email.
Do these terms apply if I access sina101 from Bangladesh?
These terms apply to every registered account on this platform. However, whether you are eligible to hold an account at all depends on your local law and the region you are accessing from. Confirm that online casino activity is lawful in your location before registering or placing any wager.
What happens to my account if the terms are updated?
We will notify you through your registered account before any material change takes effect. If you continue using the platform after the notified date, that counts as acceptance of the updated terms. If you do not agree, you should stop using the platform and contact support to close your account.
Are Rocket and Bank Transfer transactions covered by these terms?
Yes. Every deposit and withdrawal you make through Rocket or Bank Transfer is subject to these terms, plus the specific limits and verification steps shown in your account at the time of the transaction. The conditions displayed in your account at that moment form part of the agreement.
How do I correct a mistake in my account details?
Open account settings while signed in and update the relevant field — registered mobile number, linked Rocket account or Bank Transfer reference. For changes that require identity verification, contact our support team with your account ID and they will guide you through the verification step.
Can I request a copy of the data sina101 holds on my account?
Yes. Send the request through our support email channel with your registered account ID. We will confirm receipt and provide the account data summary within the period stated in our Privacy Policy. This right is available to any verified account holder.
What should I do if I think a term has been applied incorrectly to my account?
Raise a formal query through live chat or email support, including your account ID and a description of the action you believe was applied incorrectly. We will review the case against the version of the terms active at the time and respond in writing so you have a record.
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